How can we help?

We want your experience to be professional and seamless from start to finish. Check below if you are a ticket buyer or seller.

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For ticket buyers
Customer FAQ

If you need help with tickets you have purchased, the most common questions are answered here.

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Create a ticket buyer account

Connect to your purchases to update and re-send tickets by creating a ticket-buyer account.

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Contact a support agent

If you have any questions that are not covered in our FAQ and Knowledge Base, contact a support agent through our support portal.

For ticket sellers
Knowledge Base

The Prekindle Knowledge Base provides step-by-step instructions for most tasks you may come across.

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Need to talk to a ticketing expert?

Typical response time is < 1 hour. Log in to your dashboard for email or chat support.

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Do your customers need help?

Our support team can assist them with any inquries they may have. Direct them to our Support Page.

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System status

Monitor system status & maintenence windows here.